Patient feedback is extremely important to us as it provides an opportunity to improve the care we are providing. This feedback includes compliments, inquiries, suggestions and complaints regarding the services which we provide. The Patient Experience department receives calls, emails and faxes from our patients and their family members in regard to their experience in the hospital.
The Excellent Care for All Act (2010) puts patients first by improving the quality and value of the patient experience through the application of evidence-based health care. It will improve health care while ensuring that the system we rely on today is there for future generations. This legislation requires the hospital ensure there is a Patient Experience process in place.