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Patients, visitors, staff and healthcare providers can find the latest COVID-19 updates here.

Pausing Some Scheduled Care

In response to the directive issued by Ontario Health on April 8, 2021, Hamilton Health Sciences is adjusting its activities to meet the challenges arising from the third wave of the pandemic.

This means that some scheduled surgeries and non-emergent/non-urgent care may be postponed.

If there is a change to your appointment or procedure, we will contact you directly. Otherwise you should attend your scheduled appointment. If you have questions or concerns, please contact your doctor’s office for guidance.

If you are having a health emergency, go to the emergency department or call 911. Hospitals remain safe.

We appreciate your patience and understanding.

 

Frequently Asked Questions

Why were appointments and procedures paused at HHS?

At the direction of the provincial government, hospitals across Ontario paused scheduled appointments and procedures earlier this spring to free up space and resources to prepare for a surge of patients with COVID-19. During this period, we continued to provide care on an urgent and emergency basis.

My appointment/procedure was postponed. When will it be rescheduled?

Your doctor’s office will contact you directly when we are ready to reschedule your appointment or procedure.

I have already been waiting months for my appointment/procedure. How much longer will I have to wait?

We regret that we can’t provide a specific timeline for your procedure/appointment at this time. The evolution of the COVID-19 pandemic is an important factor and means we must resume services at a gradual pace to ensure the safety of our patients and staff, and that we have enough resources to provide this care. We understand that waiting is frustrating and may cause you concern. If you have concerns about your health status or your condition changes, please call your physician or surgeon’s office for guidance.

If you have serious symptoms, call 9-1-1 right away. Our emergency departments remain open and have precautions in place to keep you safe during your visit.

Can I go to another hospital for my appointment/procedure?

All hospitals in Ontario are working to face similar constraints regarding the availability of resources, and the need to respond to the pandemic and protect some hospital capacity for patients with COVID-19. The provincial government has advised hospitals to take a gradual approach to resuming services, giving priority to patients with urgent needs. At this time, we would advise you to wait for further direction from your doctor’s office regarding your appointment/procedure. Your doctor’s office will contact you directly when we are ready to reschedule your appointment or procedure. If you have concerns about your health status or care plan, please call your physician or surgeon’s office for guidance. If you have serious symptoms, call 9-1-1 right away. Our emergency departments remain open and have every precaution in place to keep you safe during your visit.

I’d like to provide feedback about my experience. Who can I contact?

If you have feedback about your hospital experience, please contact our Patient Experience team at 905-521-2100 ext. 75240 or patientexperience@hhsc.ca.