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A health-care provider uses a mobile phone at Hamilton Health Sciences
A health-care provider uses a mobile phone at Hamilton Health Sciences. HHS is mainly unaffected by the Rogers outage.
July 8, 2022

Most HHS systems not impacted by Rogers service disruption (updated)

Updated July 9, 10 a.m.

The Code Grey called at all sites on July 9 has now been lifted. Rogers has now restored its systems to the vast majority of its customers.

All HHS sites and communications channels to partner hospitals and agencies are now working again. Cell service and internet should also have been restored enabling HHS staff and physicians who are on call to access our systems.

Thank you to all our teams, staff and physicians for their efforts to ensure continuity of operations and care to patients.

[Original July 8 release below]

Patient care continues at HHS, as most HHS systems are with Bell and are not impacted; however, the current internet and cellular outages affecting customers of Rogers and Fido across Canada are disrupting some hospital operations. This includes those staff and physicians who rely on Rogers’ cellular or internet providers, partner hospitals and other health-care organizations.

HHS teams are currently assessing the impact of the loss of connectivity and are putting in place measures to mitigate the impact to care such as contacting physicians to ensure they are available to provide on-call response and consultations.

We thank everyone for their patience, as well as collaboration in ensuring continuity of operations and ensuring our ability to keep providing care.