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In recognition of Volunteer Week, we’re featuring volunteer resources manager, Morgan Richardson who works with dedicated volunteers in making a difference with patients, families, and staff across Hamilton Health Sciences.
April 17, 2023

Introducing a Volunteer Resources Manager

It’s Volunteer Week and we cannot thank our volunteers enough for everything they do. Whether it’s assisting patients, working alongside staff, or just lending a helping hand, contributions never go unnoticed.

This year, we shine the light on one of the stars who helps bring all volunteer opportunities together. Morgan Richardson is the manager of volunteer resources and has been in the Hamilton Health Sciences’ (HHS) volunteer family for over six years.

What inspired you to work in volunteer management?

My journey into the field of volunteer management began over 20 years ago as a recreational therapist working closely with volunteers who were an essential part of our team. Seeing firsthand the incredible impact that volunteers can have on the lives of patients and families inspired me to pursue a career in volunteer management, where I could help connect individuals with meaningful opportunities to make a difference.

Kim Dungavel and Morgan. Kim is one of the volunteer resource coordinators working in collaboration with Morgan.

What does your role consist of?

Collaboration is a critical aspect of my role as a manager. I work alongside a talented team of volunteer resource coordinators to understand the unique needs of each site. Together we strategize and identify areas where volunteers can make the most significant positive impact, while also ensuring our volunteers feel supported and empowered.

What are some special moments you have been a part of at HHS?

While there have been numerous special moments, one of the proudest achievements I’ve been a part of is the reintegration of in-person volunteering after pausing due to the pandemic.

The process took nearly two and a half years, and our team was dedicated to building a program that prioritized the safety and well-being of our volunteers, while also ensuring they could make a meaningful impact. I feel grateful to have worked alongside a passionate team that shared a commitment to the success of the program.

What are you working towards for the future of volunteering?

I’m always looking for ways to improve and enhance our program to better serve our patients, families, and staff. One of my primary goals for the future is to continue to build a culture that recognizes and values the contributions of our volunteers.

To achieve this, I hope to further integrate our volunteers into the fabric of our organization, creating more opportunities for them to work alongside our staff and contribute to our patient-centred care model.

Morgan enjoys working closely with volunteers and offering support where needed. Pictured with Morgan is Kathy Birk, a Guiding People Services volunteer.

What are your greatest takeaways from being in this position?

This role has been incredibly rewarding, and I have gained a wealth of knowledge and experience that I will carry with me throughout my career.

I’ve had the privilege of working with a team of passionate and dedicated volunteers and colleagues who are committed to making a positive impact on the lives of our patients, families, and staff. Seeing the impact that we are able to make on the lives of others is humbling, and I am continually inspired by the generosity, compassion, and resilience of our volunteers.