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Patients, visitors, staff and healthcare providers can find the latest COVID-19 updates here.

Hamilton Health Sciences Home

Child and Youth Mental Health Outpatient Clinic

Mental Health Outpatient Services are offered for the City of Hamilton and the region of Niagara, Haldimand, Brant, Burlington and Norfolk. These services are available to children and youth, up to their 18th birthday.

Your healthcare provider will:

  • meet with you/your child to learn about the difficulties that you are having. If you have family members with you, you can decide to let them take part in discussions.
  • help everyone reach a common understanding of you/your child’s difficulties
  • make recommendations to best suit you/your child’s needs

As we are a teaching hospital, medical residents and students in health professions may also be involved in you/your child’s care.

Care We Provide

Outpatient Services for City of Hamilton Residents

These services are available to children and youth, up to their 18th birthday, that live in the city of Hamilton.

  • Mental Health Assessment
  • Individual, Family, and Group Treatment
  • Psychiatric Consultation and Assessment
  • Clinical Outreach Services
  • Psychological testing and consultation services
  • Emergency Mental Health Services
  • Regional Outpatient Services

These services are available to children and youth that live in the region of Niagara, Haldimand, Brant, Burlington and Norfolk.

  • Mental Health Assessment
  • Individual Family and Group Treatment
  • Bridging Services
  • Psychiatric Consultation and Assessment
  • Emergency Services

What to Expect

At the Regional Outpatient clinic at McMaster Children’s Hospital:

When you arrive, please check in with the business clerk on Level 3 Red. The business clerk will tell a member of our team that you have arrived for your child’s appointment and ask you to fill out some forms if this is your first visit. The information you provide will help the team understand your concerns.

At Ron Joyce Children’s Health Centre (RJCHC):

We wanted to help you to understand what to expect for your first visit to the Child and Youth Mental Health Program. We look forward to meeting you or, you and your family.

During COVID, we are offering on site visits AND virtual care. You will be offered a choice for your first visit.

1. What to expect when you visit on site at the RJCHC:

You will be greeted by COVID screening staff who are in a ‘booth’ right inside the front doors. They’ll ask you a few questions to ensure you have no COVID symptoms, they will ask you to sanitize your hands and provide you with a mask to put on and you’ll be on your way.

Please check in on the first floor at the Central Registration (CRS) desk just ahead on your right.

Take the elevator to the 3rd floor- Our Receptionist will welcome and greet you when you step out of the elevator and make sure you’ve checked in, and are in the right place.

Have a seat in our waiting area, and your care provider will come to get you from there.

During COVID, we are trying to keep everyone safe. This might mean having your appointment in a different location such as outside in our garden or in a room that is larger so we can physically distance.

  • At your first appointment, we’ll be asking you and your parent/caregiver to complete an initial Mental Health assessment on an IPad. This helps us to get to know you and your family, if they’re involved. It’s a lot of questions, but helps us to begin to understand and learn more about you and what we can do to help. If you have questions while doing this assessment, please speak with Reception and we will help you out. We may have sent you an email or text with all of these questionnaires soon after your appointment was booked. This helps us be prepared for your first visit.

Recommendations for your care plan will be made over the next few sessions based on this assessment to individually suit your needs- this is a collaborative process with you based on your hopes for service

2. What to expect for your first virtual visit:

The first time you meet someone, we ask you or you and your family to complete an Initial Mental Health assessment to get to know you and your family, if they’re involved. It’s a lot of questions, but helps us to begin to understand and learn more about you and what we can do to help. We send you an email or text with all of these questionnaires soon after your appointment was booked. This helps us be prepared for your first visit.

Recommendations for your care plan will be made over the next few sessions based on this assessment to individually suit your needs- this is a collaborative process with you based on your hopes for service.

 

What to Bring

What to bring checklist:

  • For onsite visits only, please bring your child’s Ontario Health Insurance Card (OHIP card)
  • A list of all past and current medications. There is no charge to get this list from your child’s pharmacist. Please include:
    • the amount (dose) of each medication
    • the reasons for stopping a medication, if applicable
    • all vitamins, supplements and herbal remedies
  • Questionnaires: We will ask you about the forms and questionnaires that you’ve been asked to complete. When your appointment was booked, we asked for your email address and if you have one, we sent you an email asking you complete a number of questionnaires. If you did not complete these, that is fine, we will provide you with an iPad to fill out the questionnaires either before we meet or after if this is an on-site visit. When you received a reminder call for your appointment, we would have reminded you to fill this out. If you have lost the link, not a problem. Call us at (905) 521-2100, ext. 77621 and we will resend the email with the link.
  • Any previous documentation of assessments or reports from mental health treatment in the past or testing results done in the past that you think might be helpful to add to our assessment information.

Who will provide care

We are a team of health professionals and support staff who work together to support you based on your particular needs whether you are being seen virtually or in-person. There could be several healthcare professional and support staff on the team who might be working closely with you and your family. Your first visit will likely be with one or two of our staff. We will do our best to understand and meet your needs, so that care you receive is based on your individual needs. When we call to book your first appointment, we will let you know the name of the team member you will be seeing.

You will be meeting with ONE or two of our team below:

  • Social Workers
  • Child and Youth Workers
  • Early childhood educators
  • Nurses
  • Psychologists
  • Psychiatrists
  • Administrative Support
  • Learners: as a teaching hospital you may have psychology and psychiatry learners involved in your care with your permission

Our approach to care

Compassion and caring is at the core of the services we provide to children, youth and parents/caregivers/families. We will work together with you to ensure you feel comfortable in care and establish a plan with you that is suitable to your needs.

Your healthcare provider will:

  • meet with you/your child to learn about the difficulties that you are having. If you have family members with you, you can decide to let them take part in discussions.
  • help everyone reach a common understanding of you/your child’s difficulties.
  • make recommendations to best suit you/your child’s needs.

As we are a teaching hospital, medical residents and students in health professions may also be involved in you/your child’s care with your consent

Privacy

We want you and your child to feel comfortable sharing your concerns with us. We will keep these concerns within your child’s/youth’s care team, unless we have consent to share it.

We also must protect the privacy of your child’s personal information. We will ask for your child’s consent before sharing their information with others or getting information from others.

  • If your child is capable, they have the right to keep their information private from anyone they choose, including their parents
  • If your child is not capable to provide consent, then we will look to a “substitute decision maker” for consent

There are times, however, when we cannot maintain confidentiality. If we become aware of a situation in which a child needs protection, we will report it to the appropriate authorities.

These situations include:

  • if any child or youth under the age of 16 is being hurt or abused, or at risk of being hurt or abused
  • if anyone is in imminent danger of hurting themselves or someone else
  • if a regulated health professional is or has been sexually inappropriate with someone
  • if the courts ask for our records

Research

Research is an important part of the work we do. Through research we learn how to best help children and youth with mental health needs. While at RJCHC, we may ask you and your child if you would like to be involved in current or future research. Whether or not you wish to take part in research is up to you. Your decision will not affect your child’s care in any way.