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Accessing Your Health Information

Protecting the privacy of our patients is one of our highest priorities at Hamilton Health Sciences. Learn more about our information management practices, how to access or request changes to your healthcare record, and how to contact HHS’ Privacy and Freedom of Information Office.

Protecting your healthcare information

Hamilton Health Sciences’ Privacy & Freedom of Information Office ensures that the information contained in your medical record is protected. We take steps to protect your healthcare information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We also take steps to ensure that everyone who performs services for us protects your privacy and only uses your healthcare information for authorized purposes. We conduct audits and complete investigations to monitor and manage our privacy compliance.

You can contact the Privacy & Freedom of Information office at:

Privacy and Freedom of Information Office

Hamilton Health Sciences – King West
P.O. Box 2000,
Hamilton, ON
L8N 3Z5

Tel: 905-521-2100 ext. 75126
Fax: 905-577-8474
Email: foi@hhsc.ca

Requesting a copy of your medical record

You may request copies of your healthcare record or diagnostic images (such as X-rays or scans) by submitting a written request to the hospital.

In order for your request to be processed, it must include:

  • the patient’s name
  • patient’s date of birth
  • mailing address of where the information is to be sent
  • details on what information is requested
  • the signature of the patient or substitute decision maker (proof required) and witnessed
  • the request must be dated within 30 days of our receiving it
  • If you are making a request for records of a deceased patient, please contact the Release of Information Clerk within the Department of Health Records of the hospital where the patient was treated.

Administration Fee

  • To cover the cost of time and supplies, there is an administrative cost for requests.
  • For further information on fees and payment, please contact the Release of Information Clerk within the Department of Health Records of the hospital where you were treated.

Contact Information

Should you wish to make your request in person, please call the Health Records Department prior to your arrival to to ensure a staff member is available to assist you.

Hamilton General Hospital
Health Records Department
237 Barton Street East
Hamilton, ON L8L 2X2
Phone: 905-521-2100 Ext. 46264
Fax: 905-577-8024

Juravinski Hospital and Cancer Centre 
Health Records Department
699 Concession Street
Hamilton, ON L8V 5C2
Phone: 905-521-2100 Ext. 63315
Fax: 905-575-6344

McMaster University Medical Centre, McMaster Children’s Hospital, Main Street West Urgent Care Centre and the former Chedoke Hospital

1200 Main Street West
Hamilton, ON L8N 3Z5
Phone: 905-521-2100 Ext. 75123
Fax: 905-528-3828

St. Peter’s Hospital
88 Maple Avenue
Hamilton, ON L8M 1W9
Phone: 905-521-2100 Ext. 12216
Fax: 905-526-2065

West Lincoln Memorial Hospital
Correspondence / Release of Information
169 Main Street East
Grimsby, ON L3M 1P3
Phone: 905-945-2253 Ext. 360
Fax: 905-945-3125

West Lincoln Memorial Hospital
Film Library Contact Information
Department of Radiology
169 Main Street East
Grimsby, ON L3M 1P3
Phone: 905-945-2253 Ext. 321
Fax: 905-945-5148

Hamilton General Hospital
Film Library
237 Barton Street East
Hamilton, ON L8L 2X2
Phone: 905-521-2100 Ext. 46515
Fax: 905-527-9053

Juravinski Hospital (formerly Henderson General)

Film Library
711 Concession Street
Hamilton, ON L8V 1C3
Phone: 905-521-2100 Ext. 42257
Fax: 905-383-0583

McMaster University Medical Centre and McMaster Children’s Hospital
Film Library
P.O. Box 2000
Hamilton, ON L8N 3Z5
Phone: 905-521-2100 Ext. 75319
Fax: 905-521-5086

MyChart™ and PocketHealth

To empower our patients and their families in playing an active role in their own health care, we are pleased to offer access to MyChart™ and PocketHealth which are web-based portals that provide access to a patients’ medical and diagnostic imaging records. Learn more.

Requesting a correction to your personal healthcare information

If you believe that factual information in your medical record is incorrect, you have the right to ask to have it corrected.

To make a correction request, complete the FOI Correction Request Form and send it to:

Director of Privacy and Freedom of Information
Hamilton Health Sciences – King West

P.O. Box 2000
Hamilton, ON
L8N 3Z5

Tel: 905-521-2100 ext. 75122
E-mail: privacy@hhsc.ca
Fax: 905-577-8474

Managing access to your personal health information

You can direct or restrict others from accessing your personal health information.

To make a request, please contact:

Privacy and Freedom of Information Office
Hamilton Health Sciences – King West
P.O. Box 2000,
Hamilton, ON
L8N 3Z5

Tel: (905) 521-2100 ext. 75122
Fax: (905) 577-8474

Report a privacy breach or concern

If you are concerned that another individual has inappropriately accessed your healthcare information or that of a loved one, please contact our Privacy and Freedom of Information office at:

Privacy and Freedom of Information Office
Hamilton Health Sciences – King West

P.O. Box 2000,
Hamilton, ON
L8N 3Z5

Tel: 905-521-2100 ext. 75126
Fax: 905-577-8474