MyChart digital access for patients

About MyChart

MyChart by Epic available June 4, 2022

A new way to see your HHS clinical information is coming.

MyChart is a personalized, secure online tool for your mobile phone, tablet or computer that allows you to view your hospital health information. MyChart is part of our hospital information system, called Epic.

Starting June 4, 2022, MyChart will be integrated into services at all of our hospital sites. Patients 12 years of age and older may have their own MyChart account. For children younger than 12, parents or legal guardians can manage their children’s information from their own MyChart account.

MyChart by Epic is available through a website (link available June 4) or an app. Download the app from the Apple App Store or Google Play.

With MyChart, you can:

  • See summaries from your clinic and hospital visits
  • Attend video appointments
  • View lab and test results
  • and more!

What can I do with MyChart?

MyChart is an interactive online tool. You can see your information and add details to certain areas as well. MyChart is the patient-facing side of our digital hospital information system called Epic.

Whether you receive care at the hospital often or once in a while, MyChart will help you keep track of appointments, health-care providers, medications, follow-up instructions and more.

  • See notes and summaries from your clinic and hospital visits
  • Attend video appointments
  • View test results
  • Schedule* and keep track of appointments
  • Update your information before visits
  • Upload health-related pictures to help with assessment and monitoring
  • List your medications, allergies and vaccinations
  • Keep track of medication changes
  • Track medical information, like blood pressure or blood sugar
  • Read health education materials
  • Access information to help take care of children and other family members
  • Share information of your choice with non-hospital health-care providers, family members or caregivers
  • Pay bills and view receipts
  • and more

*Scheduling is available in some clinics

How do I sign up?

Available as of June 4, 2022

Signing up for MyChart by Epic is quick and easy.

  1. Get an activation link at your appointment or visit the MyChart website to request a code by email (available June 4).
  2. Click your personalized activation link or download the app and select Hamilton Health Sciences.
  3. Create a MyChart account using the activation code plus your name, birthdate and health card number. Set your username and password to use each time you sign in.

Two-step verification is turned on for increased security.

There are several ways to get your activation link or code:

  • Before your hospital visit: You can go directly to the MyChart website and request an activation code by email (available June 4). This may take several days.
  • During your hospital visit (recommended): When you arrive for your appointment, you’ll be invited by the registration clerk or a member of your health-care team to sign up. You’ll be given an activation link and you can visit the MyChart website or download the MyChart app on your phone to create your account. If you need help with this process, HHS staff can assist you.
  • After a hospital visit: Your health-care provider may print an after-visit summary for you with notes about what happened at your appointment, and next steps. This summary will include an activation code you can use to set up your account.

If we already have a unique email address in your hospital record, you may receive automated invitations to sign up for MyChart when you check in for your appointment or you are discharged from your hospital stay. These invitations will include your activation link.

If you do not have a health card, you will need to sign up in person when you are at a hospital site. Ask the front desk staff or your health care provider to help you with this.

What does MyChart cost?

MyChart is free to use for patients, family members and caregivers.

How is my information kept secure and private?

We take great care to ensure your health information is kept private and secure. All your health information is stored securely and privately in one place online.

Access to information is controlled through secure activation codes, personal usernames and passwords.

Each user controls their password, and the account must be accessed using that password. On the mobile app, the account may also be accessed using face ID or fingerprint login connected to your passwords.

  • Two-step verification is used for increased security. This feature requires you to enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password.
  • Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app
  • You decide who, if anyone, can access your health information outside of your HHS health-care team
  • If you give access to loved ones or non-hospital health-care providers, you decide which part of your personal health information they can see

Our hospital information system uses the latest technology to securely store, organize and access patient records while maintaining patient privacy. HHS remains committed to protecting patient privacy and follows strict rules about the collection, use and disclosure of your information set out in Ontario’s Personal Health Information Protection Act (PHIPA). HHS also has a number of policies in place for physicians, employees, consultants, volunteers and students that address confidentiality and privacy, security and release of records.

With Epic and MyChart, records are protected by encryption and only accessible through the appropriate login credentials by authorized hospital users. All information that health-care providers have access to will be safely stored on HHS devices.

Additionally, everyone at HHS is legally and ethically obligated to protect the personal health information entrusted to us by our patients and their families.

Read more about privacy at HHS.

Are you converting existing MyChart accounts to the new Epic MyChart?

As of June 4, 2022, HHS will be using MyChart by Epic. While they share the same name, this is a different patient portal from the current Sunnybrook MyChart regional tool used by HHS and other hospitals in South-West Ontario since 2018.

Unfortunately, HHS is not able to convert accounts between the to MyChart tools. HHS patients need to sign up for the new MyChart by Epic. We appreciate this may be confusing and we ask for your patience and understanding.

The MyChart by Epic login website is [available June 4] and the app looks like a red folder with a heart on it. Sign up for your account with an activation code or link from your health-care provider after June 4, 2022

Patient data from Hamilton Health Sciences plus other regional hospitals will no longer be viewable in Sunnybrook’s MyChart portal, at MyChart.ca, after September 30, 2022. However, this data will be viewable in a new tool named ConnectMyHealth, which will be available to patients in the South-West region of Ontario. This is most helpful for patients who receive care from multiple hospital organizations, for instance, at a Hamilton Health Sciences site and hospitals in Burlington, Brantford or London, for example. ConnectMyHealth is operated by the HITS eHealth Office at Hamilton Health Sciences and funded by Ontario Health.

HelpDesk FAQ

Using MyChart by Epic

Can I use MyChart if I don’t have a health card?

If you don’t have a health card, a member of your health-care team can help you sign up for MyChart using the “Launch signup” administrative function. You will need to be at one of our sites in person to do this. You will not be able to sign up using an activation code.

Once you have a MyChart account with your username and password, the tool works exactly the same whether or not you have a health card.

How can I save time with eCheck-in?

eCheck-in is like a pre-check-in. Before your outpatient clinic visit, or before a pre-planned surgery or admission, use eCheck-in to verify your personal information in MyChart.

You may also be able to fill in questionnaires ahead of your appointment or stay, such as a pre-operative questionnaire.

eCheck-in is available in MyChart 7 days before your appointment.

  • Saves you time at registration or arrival desk
  • You can update your own file, ensuring we have the most accurate information in your record
    • contact information
    • insurance
    • medical history
    • allergies
    • medications
  • Allows you to fill in questionnaires before coming to the hospital

How do video appointments work in MyChart?

Video appointments allow you to meet with your health-care provider through secure video conferencing. Instead of needing to find an email with a meeting number and password, everything you need is already in MyChart.

If your health-care provider sets up a video appointment with you, just sign in to your MyChart account and click on the video appointment button to launch the session.

Be sure to give yourself a few minutes complete your eCheck-in and verify your personal information before your video appointment starts.

How do I see my test results in MyChart?

With MyChart, you can view most test results as soon as they are entered in your chart. Know that you will likely see results before your health-care provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

Lab results and diagnostic imaging results are both available in MyChart, however you will see results only, not images or pictures.

Test results are listed in a separate menu item from your appointment notes in MyChart. If your results could be sensitive, such as a cancer diagnosis, you may choose not to look at the test results until you have a chance to talk to your health-care team.

There is no right answer about when to view test results, only what is right for you. Your test results, like the rest of your health care record, belong to you. Patients have a right to their health care information.

Some patients and family members want as much information as possible about their test results before meeting with their health-care team. This can give extra time to prepare for your appointment and write down the questions you want to ask.

Some patients have found it helpful to get additional information from websites such as My Pathology Report or the Mayo Clinic.

Do I have to use MyChart?

While we highly recommend that patients sign up for MyChart, it’s not required. Patients can access educational materials through email and video appointments through zoom outside of MyChart.

If you prefer not to receive any invitations to sign up for MyChart, ask your health-care team to indicate you decline the service.

If you change your mind, you can always ask to sign up at another time.

What's the difference between MyChart and PocketHealth?

PocketHealth is different from MyChart in that you can access the actual diagnostic-grade images and share them with other providers. In MyChart, you can see test results, but not necessarily the images themselves, which are very large digital files.

HHS offers patients and their families access to their medical imaging records online through PocketHealth. Once you sign up for access, you can view your entire medical imaging history at all HHS sites, share diagnostic-level imaging instantly with any physician or even burn your own CD/USB from home.

There is a $5.00 fee at the time of enrollment, and it includes permanent access to all previous imaging and radiologist reports as well as any new exams patients undergo over the following two weeks.

Use the online form to enrol or fill out the paper form you’re given at registration, and submit it to Diagnostic Services reception.

What's the difference between MyChart and MyDovetail at St. Joseph's Healthcare Hamilton?

MyChart by Epic at Hamiton Health Sciences and MyDovetail at St. Joseph’s Healthcare Hamilton are the same tool at two different health care organizations. MyDovetail is the name for MyChart by Epic at St. Joe’s.

If you have a MyDovetail account, you can connect it to your HHS MyChart account.

First, you must create your HHS MyChart account. Then, in either of your accounts, log in and select “switch organizations” from the menu. From there, you can add additional organizations where you receive care.

You can use one MyChart account to view separate records at separate health care organizations. The hospital records are not merged but you can toggle between them inside MyChart.

Many Canadian health care organizations use MyChart such as Sick Kids & CHEO, Women’s College Hospital, Mackenzie Health, the Ottawa Hospital group, and Alberta Healthcare. Each organization may customize MyChart by Epic and use slightly different features.

What's the difference between MyChart by Epic and Sunnybrook MyChart?

As of June 4, 2022, Hamilton Health Sciences will be using MyChart by Epic. While they share the same name, this is a different patient portal from the Sunnybrook MyChart tool previously used by HHS and other hospitals in South-West Ontario since 2018.

Unfortunately, HHS is not able to convert accounts between the to MyChart tools. HHS patients need to sign up for the new MyChart by Epic. We appreciate this may be confusing and we ask for your patience and understanding.

The MyChart by Epic login website is [available June 4] and the app looks like a red folder with a heart on it. Sign up for your account with an activation code or link from your health-care provider after June 4, 2022

Patient data from Hamilton Health Sciences plus other regional hospitals will no longer be viewable in Sunnybrook’s MyChart portal, at MyChart.ca, after September 30, 2022. However, this data will be viewable in a new tool named ConnectMyHealth, which will be available to patients in the South-West region of Ontario. This is most helpful for patients who receive care from multiple hospital organizations, for instance, at a Hamilton Health Sciences site and hospitals in Burlington, Brantford or London, for example. ConnectMyHealth is operated by the HITS eHealth Office at Hamilton Health Sciences and funded by Ontario Health.

What's the difference between MyChart and ConnectMyHealth?

MyChart by Epic is for our organization

As of June 4, 2022, Hamilton Health Sciences will be using MyChart by Epic. This is part of our organization-wide hospital information system and includes care at all our sites: Hamilton General Hospital, Juravinski Hospital and Cancer Centre, McMaster Children’s Hospital, McMaster University Medical Centre, St. Peter’s Hospital, West Lincoln Memorial Hospital, Main St. West Urgent Care Centre, Ron Joyce Children’s Health Centre and the Regional Rehabilitation Centre.

ConnectMyHealth is for the region

ConnectMyHealth is also an online patient tool, meant for patients who receive care from more than one organization in the south-west region of Ontario, for instance hospitals in Hamilton, Burlington, Brantford, Niagara and London. This tool is replacing the regional Sunnybrook MyChart portal for the south-west region. ConnectMyHealth and regional health care tools are managed by the Greater Hamilton Health Network and the Ontario government. Hamilton Health Sciences does not manage regional tools.

For some patients, it is appropriate to sign up for both tools. We appreciate this may be confusing and we ask for your patience and understanding. Talk to your care team about what’s right for you.

I already have a MyChart by Epic account with another hospital. Can I connect my accounts?

Yes! You can connect your accounts so that you sign in to MyChart by Epic once, with one username and password, and then select which hospital information you would like to view.

You cannot merge the hospital records, you would need to switch back and forth, or toggle, between them.

You may have an MyChart by Epic account at various other hospitals, like St. Joseph’s Healthcare Hamilton or SickKids. You can link your MyChart accounts so logging into one gives you access to all accounts. In order to link accounts, you must already have a MyChart account at HHS, and at the other institution you want to link to. Follow the steps below to link your accounts.

  1. Log into your HHS MyChart Account on the website (https://mychart.hhsc.ca/mychartEpicPRD/), or on the mobile app.
  2. Click on Your Menu to open the main menu
  3. In the Sharing section of the menu, click on the Link My Accounts activity
  4. Under the Discover tab, search for the other organization you want to link your MyChart account with, in the Discover Accounts to Link field.
  5. When you find the organization you are looking for, click on it to select it.
  6. Click the Link Account button. This will redirect you to the login page of the MyChart Account you are trying to link to.
  7. Enter your username and password for the MyChart Account you are linking to, to complete the setup.
  8. Now, under the Linked Accounts section in the Link My Accounts activity, you will see the account you just linked, with the option to Jump to Account, or Unlink.
  9. Toggle between your MyChart accounts as needed by clicking Jump to Account

This will only work for accounts with MyChart by Epic. If you are already using the Sunnybrook MyChart tool, unfortunately that cannot be connected to your MyChart by Epic account. Please see the question comparing these two tools.

Download a detailed tip sheet about linking your MyChart by Epic accounts.

If you have questions or difficulty linking your accounts, contact us by email at epicmychart@hhsc.ca or call 905-521-2100 and ask for the Health Records Department at the site you visit most often.

How do I provide compliments, complaints or feedback about my care?

You can provide feedback to our patient experience team by clicking the Patient Experience and Feedback activity in the Communication section of the MyChart menu. This will direct you to our Patient Experience webpage where you can find information on how to provide your comments and feedback by phone or email.

Can I register for my upcoming birth in MyChart?

While you cannot register for birth/delivery in MyChart, you can find the forms needed for Labour and Delivery by clicking the Having Your Baby activity in the Find Care section of the MyChart Menu. This will direct you to our Having Your Baby webpage where the forms can be found in the Printable Hospital Forms section, at the bottom of the page.

MyChart for my family (proxy access)

Can I view a family member's medical information in MyChart?

Yes, you can. MyChart proxy access allows you to view the medical records of your family members and others you care for, as long as they give permission in their account. You must be at least 18 years old to have proxy access to another person’s medical information.

You might also want to grant a family member or friend proxy access to your hospital information, especially if you need assistance managing your appointments and other medical needs. You can grant access using a friends and family proxy invite through the “Share My Record” function in MyChart or ask your health-care team for help.

Download a detailed tip sheet about sharing your information with proxies.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account as part of their own hospital record. You can share your information with your spouse if you wish but you must grant access using a proxy invite through the Friends and Family Access page in your MyChart account.

Can children have a MyChart account?

Patients must be 12 years old to have their own MyChart account. Children under the age of 12 who would like their own MyChart account should speak to their health care provider.

MyChart is a helpful tool for parents and guardians. Parents/guardians log into their own MyChart account in order to access the child’s medical information and fully interact with all MyChart features in the child’s chart. This is called proxy access. Ask your child’s health-care team to assist you with this process.

Can teenagers have their own MyChart account?

Patients aged 12 to 15 can have their own account, and should give their parent/guardian access to their MyChart account, though they can reduce the level of access.

Once a patient is 16, they can choose to continue giving access to their parent/guardian, limit their access or remove them from the account.

The MyChart system will send reminders before a patient’s 12th birthday and 16th birthday to update the status of their MyChart account.

What are the different permission levels for proxy access?

There are various levels of access for proxies such as family members or friends who have been granted access to a patient’s MyChart account:

  • Full Access – proxy can fully interact with all MyChart features
  • View-only Access – proxy can view results and notes, but cannot take any actions.
  • Adult-to-teen Restricted Access – for adolescent patients aged 12-16, this access class will limit the parent/ guardian/ caregiver to only being able to pay bills and schedule appointments, not view results or notes.
  • Send messages and schedule appointments only – proxy cannot view any results but can communicate with the care team and schedule visits.
  • Medical Necessity – used for patients who are not be able to manage their own MyChart due to medical condition or disability. The proxy will have full access. Speak to your health-care team if this describes the situation of your loved one.

Troubleshooting

What equipment and software do I need to use MyChart?

To use MyChart you need:

  • A mobile phone, tablet or computer with Internet connection
  • An up-to-date browser such as Chrome, Safari, Edge or Firefox (Internet Explorer is not supported)
  • Your username and password, which you created when you signed up. We recommend turning on two-step authentication as well.
  • Open the app, or visit the MyChart website to log in (available June 4). We recommend bookmarking the site on your computer.

How do I download the MyChart app?

Open the App Store on your phone or tablet and search for MyChart by Epic. Look for the icon featuring the red folder and white heart. Touch ‘Get’ to install.

I forgot my username / I forgot my password. What should I do?

Go to the sign-in page for MyChart (available June 4) or the app, click on the “Forgot username” or “Forgot password” link and follow the steps. For more help, contact us at epicmychart@hhsc.ca.

My activation code does not work / I lost my activation code. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. Ask your health-care team for a new activation link at your next appointment or request one by email in the “new user” area of the MyChart website (available June 4). For additional support, email us at EpicMyChart@hhsc.ca.

I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file.

Alternatively, send the code to your mobile phone, rather than email. You can select to do this when prompted on the log-in screen

If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file.

If this is the case, call us at 905-521-2100, and ask for the health records department at the site you visit most often for quick support, or email us at epicmychart@hhsc.ca.

I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

How do I see my health record prior to June 4, 2022?

Digital patient information is available on a go-forward basis starting June 4, 2022 in Epic and MyChart.

For your health information prior to June 4, 2022, contact our records department at the site you normally visit. This request must be made in writing and requires an administrative fee. Visit the Accessing your health information section of our website for more details and instructions.

Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time, so that your clinic always has the most up-to-date information in your record.

How do I change my legal name in MyChart?

What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at Hamilton Health Sciences. Ask your health care provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

What do I do if I get locked out of my account?

To have your account reactivated, send an email request to epicmychart@hhsc.ca or call us at 905-521-2100, and ask for the health records department at the site you visit most often.

How do I delete my account?

You can request that we deactivate your account by contacting us at epicmychart@hhsc.ca, or by calling us at 905-521-2100, and asking for the health records department at the site you visit most often.

Who do I contact if I have more questions?

Email us at epicmychart@hhsc.ca or call us at 905-521-2100, and ask for the health records department at the site you visit most often.

You can also call us at 905-521-2100, and enter the extension for the Health Records department at the site you visit most often:

  • Juravinski Cancer Centre Health Records – 63313
  • Juravinski Hospital Health Records – 42087
  • McMaster University Medical Centre / McMaster Children’s Hospital Health Records – 75111
  • Hamilton General Hospital Health Records – 46786
  • St. Peter’s Hospital Health Records – 12216
  • West Lincoln Memorial Hospital Health Records – 11360

Tour MyChart

After you log in to the MyChart app or website, you may see the following on your home screen:

  • some of your upcoming visits/appointments
  • upcoming visits/appointments for anyone you are proxy for
  • a link to any other Epic MyChart accounts you have with other organizations
  • a list of your recent care providers

Inside the tool, click on “Menu” to see a list of all MyChart features. View an image of the menu. Below, you will find a list and description of the MyChart features that can be found either on your MyChart home page toolbar or in the “Your Menu” activity.

Find Care

Schedule an Appointment

*Not available for all clinics*

This takes you to a page where you can schedule appointments with your care team, if they are participating in this functionality. This page will also contain the “request an appointment” feature, if your provider is participating. This feature allows you to send a message to your provider to request an appointment.

View Care Team

This page will show you a list of the health care providers who are caring for you, or who you have seen previously.

Having Your Baby

This link will take you to the HHS Website where you can download printable forms you may need for your upcoming delivery. You will also find other pregnancy, Labour and Delivery, and Women’s and Newborn Care information on this page.

Communication

Messages

Find messages sent between you and your care team, or between you and “Customer Service” which includes Health Records (for website or MyChart questions) and Billing. You may also be able to send messages to your health-care provider if they are participating in the feature.

Ask a Question

This activity takes you into the Message Center where you can choose to send a medical question to participating health-care providers you have seen before, or a customer service question to Health Records or Billing.

Letters

View any letters that have been sent related to your care.

Patient Experience & Feedback

This link will take you to the HHS website where you can give feedback on your care to our Patient Experience team.

My Record

Visits

See a list of your past and upcoming visits/appointments. Here, you can interact with each visit and cancel, confirm you are attending, or complete eCheck-in before your visit. If the visit is a video visit, you will also find the button to “Join Video Visit” in this section. You will also find clinical notes and the after-visit summary from your visit on this page.

Test Results

See test results for labs or diagnostic imaging done at HHS. You may see your test results before your health-care provider has reviewed them. Be assured your care team will reach out to discuss your results as needed.

Medications

See a list of your medications that are currently on file. You can indicate changes, add new medications, or mark medications for removal if you no longer take them. Your health-care provider will see your changes and can finalize them in the system after reviewing them at your next visit. You can also use this section to update your preferred pharmacy.

Health Summary

View a summary of your current health issues, medications, allergies, and immunizations. You can also make edits to your current health issues, medications and allergies from this page. While you cannot update your immunizations in MyChart, you can let your provider know about any immunizations you have had at your next visit.

Plan of Care

Here you can view any care goals your health-care team may have set for you. You can also see a list of upcoming appointments and tests in the “To Do” section as well as see your current medications, test results and recent providers.

Questionnaires

This page contains any questionnaires you may have been assigned by your health-care team. You may also see questionnaires in other places like during eCheck-in or on your MyChart home page.

Upcoming Tests & Procedures

This page will list your upcoming test and procedures, organized by the health-care provider who ordered them.

Medical & Family History

This page will show you your medical, surgical and social history that has been documented in your chart at HHS. You can also see any family history that may have been documented. You cannot make any edits to this information in MyChart, but you can speak to your health-care provider at your next visit if anything listed is not correct.

Health Reports

This page contains reports on your health, such as vital signs taken or the results of any home monitoring your health-care provider may have ordered for you. Examples of home monitoring include blood pressure, weight, or glucose monitoring.

Track My Health

This page is where you will document any home monitoring your health-care provider has ordered for you. You will see flowsheets that have been assigned and can interact with them by adding new data. For example, if you have diabetes, your health-care provider may order a Glucose Monitoring Flowsheet where you will input your blood sugar daily.

Growth Charts

This page will show any growth charts that are on file for you. These will mostly apply to our pediatric (under 18 years old) patients.

Document Center

Here, you will find Visit Records that include health issues, medications, allergies and more. You can download a summary and share that summary with a non-HHS health-care provider if you choose.

You can also find and download any records you may have requested from the Health Records department that are not normally found in MyChart. You also will see a button that will take you to a list of who has accessed your record and what third party apps (such as Zoom) have been used.

Education – Patient Pass

Find educational materials you have been assigned to review by your health-care provider. You can also search the Education Library to see educational materials on dozens of topics. Educational materials are available in some additional languages, including French, Spanish and Arabic.

Billing

Billing Summary

See any outstanding balances that are due. You can also sign up for paperless billing, contact customer service, and pay bills.

Insurance

Insurance Summary

See your current insurance on file. This may only be OHIP but could also be other coverage you may have through work or private coverage. You can update coverage details or add new coverage on this page.

Coverage Details

See your coverage details such as your member number.

Sharing

Share My Record

This page connects to other pages and contains a variety of ways to share your information.

The friends and family access page is where you will go to add a proxy or edit the level of access a proxy has to your account.

You can also link your MyChart accounts from different hospitals, give “Share Everywhere” one-time access for external health-care providers, review devices that are accessing your MyChart, and more.

Share Everywhere

Share Everywhere is a MyChart feature that allows you to give a one-time code to an external health-care provider so they can access your health issues, allergies, medications and other information.

This page allows you to request a share code that can be given to another provider. That provider will take the code and will enter it, as well as your date of birth, into the Share Everywhere website, and will then have one-time access to your record.

This tool may be helpful if you are on vacation in another province or country and need to seek medical attention. This feature will help the provider you are seeing gain an understanding of your medical history. See our Share Everywhere tip sheet for more information (coming soon!).

Link My Accounts

Resources

Search Medical Library

Search for information from the Medline Plus website and health reference library.

Research Studies

See any research studies you may be enrolled in. If you are enrolled in a research study with HHS but do not see it on this page, it might just mean your study isn’t visible in MyChart. It does not mean that you are not enrolled. If you have any questions about a research study you are enrolled in, please reach out to your study nurse or doctor.

Frequently Asked Questions

See our list of frequently asked questions related to MyChart. This same list can be found on the MyChart sign-in screen.

Account Settings

Personal Information

This page contains your personal and demographic information.

  • You can make changes to your address, phone number or email address.
  • You can enter details about yourself that you’d like your care team to know, such as:
    • the name you would like to be called
    • your gender identity
    • primary language spoken
  • You can also add family and friends to be contacted in the event of an emergency.

Security Settings

This page is where you will go if you need to change your MyChart password.

Personalize

See a list of people whose MyChart you are permitted to view through proxy access, and an expiry of that access if applicable.

You can also see who is permitted to view your MyChart and can edit or revoke access from this page as well.

Visit the Share My Record page from the main menu to find more options related to proxy access.

Change Your Shortcuts

This page allows you to change the items you see in the main MyChart menu bar when you log into your MyChart account. The default items you see are Visits, Messages, Test Results, and Medications. If you use another activity frequently, you can select to have that item on the menu instead of one of the defaults.

Communication Preferences

This page allows you to set your communication preferences for visit/appointment notifications and messages from HHS related to billing, questionnaires and more.

You can select whether you’d like to receive notifications by email, text, phone or mail. Be sure to visit this page and review your preferences so you receive notifications in a way that works best for you.

Other Preferences

This page allows you to specify caregiver contact information and some scheduling preferences. Please note, providing scheduling preferences will not guarantee your appointment is booked at your preferred date and time, due to availability of the provider you are seeing. Please speak with your health-care team if you need to reschedule your visit to another date and time.