Patient & Family Services

We offer a variety of services and supports to ensure our patients and family members have everything they need during their stay at one of our facilities. Scroll down to find more information about things like our Ethics and Human Rights services, ordering TV service in patient rooms, accessing MyChart™, support for Indigenous patients and families, and more.

Ethics Consultation Service

At Hamilton Health Sciences (HHS), ethical values are part of everyday decisions about medicine and the way care is provided to you. This means that we care about your healthcare goals, preferences, and the values that matter most to you in your life. We are committed to  helping you make the best choices for you and your loved ones, and to stopping to discuss the options that are available to you. At HHS, ethics involves:

• treating people fairly
• removing barriers to accessing health services
• respecting patients’ privacy
• communicating effectively, and
• making sure the hospital is a safe place for all

We have a number of people and resources to help make your stay at HHS a positive experience. If you have a question or concern, the first step is to speak with your healthcare team. Here are some of the ways that we can provide support or help you make decisions about your care:

Does your question cause moral distress, or involve disagreements, concerns or uncertainties about you or your loved one’s care? If yes, read more about our Ethics Consultation Service. This service helps patients, families and healthcare teams work through complex and difficult decisions regarding healthcare needs.

Do you have a compliment, concern or question about your care, safety or experience? If yes, please contact our Office of Patient Experience. This team works with patients and families to promote an excellent hospital experience.

Does your question involve access to or use of your personal health information? If yes, learn more about privacy and access to information at HHS. Our Privacy team oversees access to and protection of personal health information, as well as access to HHS’ business and other records.

Does your question involve concerns about research? If yes, please click here for information on the Hamilton Integrated Research Ethics Board. This service ensures the safety of research study participants.

At HHS we have a number of people and resources to support patients and families to help make your stay at HHS a positive experience. If you have a question or concern, the first step is to speak with your health care team. If after speaking with your team you still have question or concerns HHS please brochure for additional resources that may be able to assist.

HHS Ethics Brochure
HHS Ethics Framework

Family Rooms & Quiet Spaces

We have a variety of family rooms and quiet spaces for our patients and their families. These include outdoor green or terrace spaces which are open seasonally.

To locate a family room or quiet space at one of our hospitals or centres, please ask a member of your healthcare team, or one of our Information Desk staff located in the front lobbies.

Human Rights & Inclusion

We are committed to creating a welcoming, inclusive and safe environment for everyone who enters our doors.

We are sensitive to the unique needs of our patients, families, visitors, and employees and work toward providing an equitable environment. By engaging our community to identify systemic barriers to health care, we can build awareness through training and events as well as develop human rights and inclusion strategies to put in place.

The Human Rights and Inclusion team supports an inclusive health care environment through a variety of diversity and inclusion-related initiatives, including:

Training and Programs

We have various training programs at HHS that are specifically designed to educate our staff and doctors on diversity and inclusion so that they can provide affirming and informed care and service. These programs include:

  • LGBTQ+ Positive Space Training
  • Ally in Action
  • Ethics and Diversity Grand Rounds

Events and Awards

  • Black History Month
  • International Women’s Day
  • Pride Awareness
  • National Indigenous History Month
  • Disability Employment Awareness Month
  • Pat Mandy Inclusion Award for staff and doctors

Diversity and Inclusion Projects

  • Indigenous Service and Care Plan
  • Trans Inclusive Service and Care Program

Contact Us

Human Rights and Inclusion questions can be sent to inclusion@hhsc.ca. If you have a concern regarding your experience as a patient at Hamilton Health Sciences, please contact patientexperience@hhsc.ca.

Indigenous Care & Services

We are committed to providing a welcoming, culturally-sensitive experience for Indigenous patients, families and visitors.

Learn about Indigenous Care & Services at Hamilton Health Sciences.

Medical Assistance in Dying (MAiD)

Medical Assistance in Dying (MAiD) is a medical procedure that involves the administration of medications to intentionally and safely end the life of an adult patient who meets strict legal criteria outlined in Bill C-14 of the Federal Parliament of Canada. In general, in order to be eligible:

  • The patient must be 18 year of age or older and be eligible for health funding services in Canada.
  • The patient must be capable of making health care decisions.
  • The patient must have a grievous and irremediable medical condition.
  • The patient’s request must be made voluntarily, without coercion.
  • The patient’s death must be reasonably foreseeable.

Patients at Hamilton Health Sciences who wish to explore this option should talk to a member of their healthcare team. Not all health professionals are willing to participate in this procedure. Therefore, your doctor or nurse may choose to refer you to another healthcare provider who will guide you through the process.

You can learn more about MAiD at HHS by reading our Frequently Asked Questions resource for patients and families.

For more information about the legal criteria and the process for requesting MAiD, including accessing the patient request form (Clinician Aid A) visit the Ministry of Health and Long Term Care website.

MyChart™ - Access your medical record online

Starting in Fall 2018, Hamilton Health Sciences will begin to introduce MyChart™ to patients and staff. MyChart™ allows you to access your medical record online. Learn more about MyChart™ at HHS.

Pet Therapy & Visits

We recognize the role that pets can play in a person’s health journey. In partnership with Zachary’s Paws for Healing, we are pleased to support companion pet visits and therapy animal programs in some areas of our hospitals.

For more information or to request a visit from your pet, please speak with someone from your healthcare team.

Pharmacy Services

At Hamilton Health Sciences, pharmacists can be involved in your care in a number of ways.

View information about pharmacy services at our hospitals and centres

Spiritual Care

We are pleased to provide chaplain and spiritual care services to any patient or their family member who require support during their time in hospital. You can find more information about these services by visiting the Spiritual Care page.

TV, Phone & Wi-Fi

TV, landline phone and Wi-Fi services are available for purchase during your hospital visit.

TV & Phone

Television and landline phone services are available through the Hospitality Network. To order phone or TV service, please contact:

  • Hamilton General Hospital
    905-521-2100 ext. 46520
  • Juravinski Hospital & Cancer Centre
    905-521-2100 ext. 41234
  • McMaster University Medical Centre/McMaster Children’s Hospital
    905-521-2100 ext. 0
  • St. Peter’s Hospital
    905-521-2100 ext. 12228
  • West Lincoln Memorial Hospital (phone services only)
    905-945-2253 ext. 0

Wi-Fi

Wi-Fi internet access is available for patients and visitors to purchase at all Hamilton Health Sciences sites at the following rates:

  • 4 hours – $5.95
  • 24 hours – $9.95
  • 3 days – $18.95
  • 7 days – $28.95
  • 1 month – $47.95

Connect to the HHS i-Visitor network