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Patients, visitors, staff and healthcare providers can find the latest COVID-19 updates here.

Payment FAQs

How can I pay my bill?

We have a variety of ways to conveniently pay your bill, including:

  • Credit card online
  • Credit card over the phone
  • Through your baking institution – online or in-person
  • Cheque
  • Debit or credit card in-person

Visit Pay A Bill for more information.

What are some of the services I may receive a bill for?

Visit Coverage Categories to learn more about services that are not covered by OHIP and other situations where you may be billed.

If your bill is incorrect, please contact us at 905-521-2100 ext. 77000.

Why were my services billed to OHIP rejected?

Billing rejected by the Ontario Ministry of Health is typically due to an incorrect health card number or version code. In this case, we will bill you directly if we are unable to contact you to update the information. See below for more information.

What if I arrive with an expired OHIP card?

Billing related to an incorrect health card number or version code will be rejected by the Ontario Ministry of Health. In this case, we will bill you directly if you do not provide the updated information within 14 days from the date of your visit.

  1. Contact Service Ontario to renew your health card by visiting their website or a Service Ontario location. For further inquiries, contact Service Ontario at 1-866-532-3161
  2. Forward the following information to our Accounts Receivable team:
    – Your name as shown on your health card
    – Your full health card number, including any letters after the numbers
    – Your date of birth (DD/MM/YY)

Please call our Accounts Receivable team at 905-521-2100 ext. 77000 or email us at askfinance@hhsc.ca.

When do I have to pay my bill?

Your bill typically takes 1-2 weeks to process and is due upon receipt.

What if I cannot pay my bill?

Please call our Accounts Receivable team at 905-521-2100 ext. 77000.

How can I find out if you have received my payment?

Please call our Accounts Receivable team at 905-521-2100 ext. 77000.