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Acquired Brain Injury Outpatient Services

Care We Provide

ABI Outpatient Clinic

  • Neurology
  • Physiatry
  • Neuropsychology

Outreach Service

  • Advanced Rehabilitation Therapist

Community Crisis Management Team

  • Community Intervention Coordinator

Integrated Adult Concussion Clinic

  • Specialists

Outpatient Clinic

The ABI Outpatient Clinic sees individuals with severe, moderate and mild brain injury. These individuals usually live at home or in community facilities. The focus of the clinic is on assessment and problem solving for individuals with known or suspected brain injuries.

Some typical individual and family needs that are addressed in the clinic include:

  • Assistance in accessing existing community resources (such as occupational therapy, physiotherapy, counseling, life skills programs, recreational programs, substance treatment services, vocational re-entry services, driving assessment services)
  • Education about brain injury and the impact on functional abilities (such as mobility, self-care, communication)
  • Rehabilitation medical management
  • Medication management
  • Neuropsychiatric treatment

Outreach Services

The Outreach Service is available after your discharge from an inpatient unit. It is designed to facilitate a smooth transition to the community and is essential to your ability to maintain the progress you made while in the hospital.

The Outreach Service also serves those who have been referred directly from the community who have not had a hospital admission. Frequency of direct contact with staff varies depending on the your needs and identified goals. Staff assist you with returning to community living within the your social, vocational, recreational, and academic goals.

Upon discharge from an inpatient rehabilitation program, you will be assessed to determine if you require outreach involvement based on the outreach criteria and the support systems available to you after discharge. If you require outreach services, outreach will be involved for approximately 4 to 6 weeks to ensure the transition to your new living environment is successful and that all recommended services are in place. Following the 4 to 6 weeks, the Advanced Rehabilitation Therapist will determine if there is a further need for outreach and place you back on the list.

Community Crisis Team

Referrals for crisis management are accepted from across the province for individuals who are in immediate need of resources or who require extensive behavioural intervention and advocacy. This is not a 24-hour service program; however, if in need of immediate assistance from our ABI team please contact our Intake Office at 905-521-2100.

Immediate referral to the Crisis Management Service should occur when:

  • An individual is in need of emergency stabilization
  • An existing patient exhibits behavioural difficulties where staff are seeking support and education
  • An existing patient has been declined access to, or has refused to participate in, appropriate support services and there is significant potential for crisis (e.g. harm to self, harm to others)
  • An existing patient encounters the criminal justice system, is experiencing concurrent issues with addictions or mental health, housing, competency, decision making, power of attorney, etc., and consultation is required

Crisis Management Services and Description of Services

Emergency Stabilization (Same day response, Urgent Service): Immediate response to crisis. Pre-intake services including directing clients and their family to emergency psychiatric treatment, local police, COAST (Hamilton), Canadian Mental Health Association, ACTT and emergency housing. Crisis team response can also include developing crisis protocols for clients, care providers, families, etc.

Systems Advocacy (Non-Urgent Service): Assistance provided to the client and their family in order to access and understand the mental health system, the criminal justice system, or relevant legislation (Statutes & Acts). Education is also provided to individuals providing service to the client, e.g. caregivers, physicians, social workers, discharge planners, lawyers, crown attorneys, etc.

Behavioural Education & Training (BEATS): Behavioural management programs for agencies, residential programs, nursing homes, and community providers including education and follow-up.

Coordination of Support (Non-Urgent Service): Identification and facilitation of access to services including community programs, mental health services, ABI inpatient or outreach programs, addictions treatment programs and aftercare support, hospitalization, and physician referrals.

Direct Support (Non-Urgent Service): For clients unable to access available support or when no support is available. The Crisis Management Service can provide regular and direct follow-up visits or phone contact on an interim basis. This involves using the least intrusive approach, and emphasis is placed upon therapeutic rapport.

Environmental Change (Non-Urgent Service): Access to alternative housing for clients experiencing problems secondary to their environment. Clients may suffer difficulties ranging in cause from isolation and lack of supervision to too much structure and demand. Environmental change can also include alteration of the environment or change in caregiver approach, expectations, and responsibilities.

Resource and Funding Advocacy (Non-Urgent Service): Advocacy for resources and the funding necessary to support those resources.

Integrated Adult Concussion Clinic (IACC)

The Integrated Adult Concussion Clinic (IACC) accepts referrals for acute concussions from the community and hospitals. Referrals are accepted for concussions within the 0-1 year criteria. The primary focus of the clinic is early patient assessment and treatment by a team of specialists which may include a neurologist, a specialist in physical and rehabilitation medicine, and a neuropsychologist.


To be seen by one of our specialists in our ABI outpatient clinic, a referral form must be completed by a medical doctor and faxed to our intake office 905-521-2359. Youwill be assigned a Community Intervention Coordinator (CIC) who will contact you prior to scheduling an appointment to determine the best care path.

ABI Outpatient Referral Form
Integrated Adult Concussion Clinic Referral Form