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Virtual Patient & Family Learning Centre

Welcome to the Patient and Family Learning Centre, located in the Regional Rehabilitation Centre.

On this page, you’ll find materials created by us at HHS, as well as links to additional resources online and in the community that we believe may help you or your family member through your rehabilitation journey.

As with all care and services we provide, your feedback helps us. If you have a question about something on this page or have a suggestion that could benefit others, please connect with us by emailing PFLC@hhsc.ca.

Injury-Specific Information

Services & Supports for Living Post Injury or Illness

Transportation

Darts/Taxi Script

Ontario March of Dimes – Vehicle Modification

Ministry of Transportation – Driver’s License Medical Review

Accessible parking permit information

Volunteer and non-accessible transportation 

HNHBHealthline.ca

Health Services for Hamilton Niagara Haldimand and Brant

211ontario.ca: Ontario wide directory of community services

Housing

HNHB Residential Care: Accommodations and care for yourself or your loved one

Hamilton Housing

Hamilton Housing Help Centre: Low-cost rental unit postings, assistance with applying for housing and housing stability income supports, bed bug portal, landlord support
Phone: 905-526-8100
Email: info@housinghelpcentre.ca

Recreation

City of Hamilton Recreation

Hamilton Public Library Services

YMCA of Hamilton/Burlington/Brantford

Equipment

Assistive Devices Program: Ontario government funding for equipment
Phone: 1-800-268-6021

March of Dimes Funding

Equipment rental and sales (HNHB Healthline)

Lifeline
Phone: 1-866-387-1548

Cancer Assistance Program
Phone: 905-383-9797
Email: inquiries@cancerassist.ca

For the Needy Not the Greedy: Medical equipment and supplies (Niagara Region)
Phone: 289-296-8079

Motion (Specialities)
Phone: 905-529-4838.

Shoppers Home Health (Wellwise)
Phone: 905-560-5661

Who Did it Club (Simcoe)
Phone: 519-428-0271

Mental Health & Addiction

Canadian Mental Health Association Hamilton

Crisis Outreach and Support Team (COAST): Mental health support for those in crisis.
Phone: 905-972-8338

Bounce Back: A free program that provides guided mental health self-help supports for those above age 15 using workbooks, online videos and phone coaching.

Connex Ontario: Mental health, addictions and problem gambling support for adults and frontline workers
Phone: 1-866-531-2600

Disability Justine Network Ontario: List of mental health services Hamilton

The Hamilton Clinic: Opiate replacement therapy clinic with Addiction Medicine Physicians, low-barrier (no ID necessary to access, have social work/counsellors within the clinic, can walk-in)
Phone: 905-523-4567

Urban Core
Phone: 905-522-3233
Community health clinic with overdose prevention site, clean supplies for use, ID clinic for obtaining lost/missing identification, diabetes team (IDA) that assists with diabetes education, wellness, and foot clinic, oral health program (extractions, cleanings, check-ups). Limited availability with COVID, but overdose prevention site is running with clean supplies still available.

RAAM Clinic
Phone: 905-522-1155 ext. 35800
Rapid access clinic for treatment of opiate and alcohol use disorder. Offers assessments for MAT (medication-assisted treatment), such as suboxone, anti-craving medications for alcohol use disorder, and short-term treatment planning.

MASH: Men’s addiction services
24/7 crisis telephone support, residential withdrawal management, psycho-educational relapse prevention and recovery programming and treatment/next steps/referral planning, a very effective day program for clients in transition, a community tobacco addiction program and access to psychiatric sessions and a primary care physician through a partnership with the Shelter Health Network. 24/7 Access: 905 527-9264

Alcohol, Drug and Gambling Services: Call our Intake Worker at 905-546-3606 and press option 3 for help with alcohol, drugs or gambling.905-546-3606 Monday to Friday 9 am to 4:30 pm

MindBeacon: CBT therapy online covered by Government of Ontario

Financial

Ontario Works

Ontario Disability Support Program (ODSP)

Short term vs Long Term Disability

Employment Insurance (EI)

Canada Pension Plan Disability Benefits

Trillium Drug Program 
Phone: 1-800-575-5386

Ontario Drug Benefit: Drug Benefits for Ontario residents under age 65
Phone: 1-866-811-9893.

Disability tax credit: Many of our patients are eligible for this credit but will need to reach out either to family doctor or specialist to fill the medical portion.

Family Doctor Services

Health Care Connect: Finding a family doctor in Ontario

Indigenous Services

Aboriginal Health Services: Advocacy and Outreach Services, Health Promotion Programs,
Homelessness, Mental Health and Addictions Services, Primary Health Care (Doctors, nurse practitioners, and other allied health care professionals) Traditional Healing.
Phone: 905-544-4320.

Community Care

Local Health Integrated Network (LHIN) Home and Community Services, formerly CCAC.
Care coordinators help patients and family members that need health care supports at home and in the community. Long term care application and list of retirement homes. See LHIN resources.
Phone: 1-800-810–0000

My Health GPS: LHIN service to be the one-stop line for health services information 7 days a week
Phone: 1-800-810-0000

VON Hamilton Community Support Services: Meals on wheels, volunteer visiting, transportation, adult day programs, caregiver support and counseling, caregiver respite services
Phone: 905-522-1055

Catholic Family Services: Therapeutic counselling for fee (some subsidies available), credit counselling, group counselling, violence intervention programs and support for people with developmental disabilities.
Phone: 905-527-3823

Meals and Grocery Stores

Heart to home
Phone: 1-877-545-5577

Meals on wheels
Phone: 905-529-0700

Grocery gateway
Phone: 1-877-447-8778

Illness-Specific Services

Stroke Specific

Recovery & Support

After Stroke

Stroke Busters: Program to reduce your risk of stroke

After Stroke Program through March of Dimes Canada

ABI Specific

OBIA directory of services

SCI Specific

SCI Ontario support services

Amputation Specific

War Amps Adult Amputee Services

Amputee Coalition of Canada Peer Visiting, Life Skills Freedom through Sport Programs

Diabetes Canada: Understanding Diabetes

The Amputee Coalition of Toronto: Organizes social events, support group meetings, open-forum discussion, peer support visitation. In addition, aims to bring awareness to limb loss and provide resources for pre and post amputees.

Amputee Coalition of America: A US based online organization providing a wide range of educational topics, information and resources.

Canadian Diabetes Society: Free education sessions for people living with diabetes.
Phone: 905-528-3111

The War Amps: A national organization committed to ensuring the rights and interests of amputees in Canada. Funding and support available for includes child (CHAMPS program), war and adult amputees.
Phone: 1-877-662-2472.

Hamilton Amputee Peer Support: Individual and group support provided by trained volunteers. Group meets via ZOOM on the second Thursday of the month 1-4PM. Coordinator: Don Prescott.
Phone: 905-6397993
Email: hapsgroup15@gmail.com

Niagara Amputee Association: Offers a variety of services, including a support group for those who have experienced pre-amputation or amputation. Also offers service for the family and friends of amputees.
Phone: 905-688-5550 ext 1-5572, 905-708-7104 (after hours).
Email: niagaraamputeeassociation@gmail.com

Ongoing Rehab Support

Aphasia Program

MAC Wheelers – SCI Specific

YMCA Live Well Program

Hamilton Niagara Haldimand Brant healthline: Rehabilitative Care

Rehabilitation Care Alliance

Mindfulness Hamilton: Weekly meditation and discussion groups designed to increase personal resiliency and compassion. Audio recordings, resources and courses offered.

YMCA of Hamilton/Burlington/Brantford (virtual programs): An online community providing free health and wellness activities/resources designed to support spirit mind and body during the Covid 19 pandemic.

Adult Day Service Programs: Care for those who are able to return to the community and receive outpatient services. LHIN Home and Community Services coordinates referral to Adult Day Service Programs.
Phone: 1-800-810-0000